Terms & Conditions

By using our site, you agree to the terms of use and agree to follow and be bound by these terms. We do not warrant that the information on our website is accurate, complete or current. This includes pricing and availability information.

Please allow 1 business day for order processing and payment verification. Thanks for your patience and support.

RETURN/EXCHANGE POLICY

Our store accepts exchanges only. Please be advised that we cannot accept items being returned for a refund.

Exchanges are accepted within 7 days of order arrival to customer.
Clothing that has been washed or worn cannot be accepted for exchange.
Music, media and accessories must be unopened, unused, and in condition as received.

If you wish to exchange your item(s), please complete the following steps:

Step 1

Please contact dhnextup@gmail.com with issue.

Step 2

Use original packaging (if possible) to return your item(s) to the following address including the note referenced in step one:

DH NEXT UP RETURNS
1000 Access Road
Metairie, La 70001

How long will it take for my Return/Exchange to be processed?

Due to the overwhelming support, please allow up to 30 business days for your order to be processed through our exchange department. A representative will be in contact with you (via the email address used to place your order) to provide further details and updates.

Return Tracking

Make sure to use a shipping method with tracking and hold onto your tracking number when you return the items for exchange. We cannot be held responsible for any returned merchandise unless we have obtained proof of delivery.

What if the exchange item I want is out of stock?

Due to high demand and varying stock levels, we cannot guarantee your item desired for exchange will be in stock. If we are unable to offer exchanges because a specific style or size has sold out, we will contact you for alternative options.

SHIPPING AND DELIVERY

All orders are shipped USPS flat rate by size.

Small flat rate envelope

Medium flat rate box

Large flat rate box

Any other questions please refer all questions to dhnextup@gmail.com

PRODUCT AVAILABILITY

Although merchandise may be indicated on site, we can not guarantee product availability or immediate delivery. Dh Next Up reserves the right without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

CUSTOMER PRIVACY

DH Next Up respects our customers account information as private and confidential information and will never share with any third parties or individuals.

CONTACT INFORMATION

For all inquiries regarding information about Dh Next Up please contact:

Telephone: (504)214-3033

Email: dhnextup@gmail.com

Address: Metairie, La 70001

Terms & Conditions

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